How will I know if my order has been successfully placed?
You will receive an Order Confirmation email from Cole Haan Philippines. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. Please print and retain for your records. If for any reason you did not receive a confirmation email, please contact customer service.
How do I cancel or modify my online order?
Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.
Why was my order cancelled?
If you’ve received notification from Cole Haan Philippines that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons, including item availability. Please contact customer service with questions or to place a new order.
How can I pay for my online purchases?
We offer a wide range of payment options including credit card payments secured in partnership with E-GHL.com. Available payment options will be visible at checkout.
Can I pay using a gift card?
We currently do not accept payment by gift cards, however we hope to offer this in the future. Please note that any gift cards issued in Philippines / in any other country, will not apply to orders being shipped internationally.
Do I have to pay sales tax when ordering online?
All applicable sales tax will be applied to your order at checkout. Please note that order totals reflect estimated tax. The actual charge to your payment method will reflect all applicable local taxes calculated at the time your order ships.
My order was not processed and there is a charge on my account. When will the charge be removed?
If you used a credit card or debit card the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the authorization will drop off your account according to your credit card or bank policy. This generally happens within 2 - 15 business days. For more information, contact your credit card company or bank to find out when the authorization will be released.
Do you allow customers to choose their payment currency when purchasing online?
No, your payment currency will be based on your order and shipping location.
How can I return an item I purchased online?
Please refer to our Return Policy and easy-to-follow steps for processing returns.
Do you allow price adjustments on recently marked-down items?
Unfortunately, we do not. Prices may change without prior notice. Price adjustments cannot be allowed on orders purchased in a Cole Haan store outside of the Philippines.
Where does Cole Haan manufacture its products?
Cole Haan products are manufactured in the world's finest factories using the highest level of artisan craftsmanship and superior materials. Many products are handcrafted using time-honored techniques. Presently, products and materials are crafted in the United States, Italy, Brazil, Vietnam, China and India.
What if the product I want is no longer available online?
From time to time our popular styles sell out online, please contact our customer service team and they will be happy to suggest an alternative style for you to consider. You may also visit our stores in the following malls below: Please check us out at the following locations:
Does Cole Haan Philippines ship internationally?
Unfortunately, we do not. You may check out listings of Cole Haan stores in your preferred country of destination.
Why am I being contacted by the shipping provider to provide additional information to receive my order?
Third party couriers of shipping partners may need to ask or collect information beyond what is collected at the time of check out. This will be required in order to get your product through customs.
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