Return and Exchange Policy
Every Cole Haan product is backed by our long standing tradition of quality and craftsmanship. All items sold by ColeHaan.com.ph have passed strict quality assurance and are insured when shipped. Cole Haan Philippines will accept any unworn or unaltered merchandise with original packaging/box within 7 days, together with the Invoice, from the received shipping date. Cole Haan Philippines reserves the right to deny refunds for a returned item that does not comply with this policy.
For products purchased on ColeHaan.com.ph, original shipping charges and any shipping taxes are non-refundable. Please allow 7-10 business days to process your return once received at our warehouse. If return or exchange is approved, refund via ColeHaan.com.ph credits or item exchange will be issued. To return or exchange an item, please pack it in its original condition.
If you wish to return a product that you received as a gift from ColeHaan.com.ph, the refund will be via ColeHaan.com.ph credits. When returning a gifted item, please provide the Gift Receipt or order number or purchaser name, address, and telephone number to assist in processing the return.
If you need any assistance or have questions about our Return & Exchange policy, please message via web chat or call us at +63 (906) 270 0462, Mondays to Fridays, 10am - 4pm
Exceptions to the return and exchange policy
Any items purchased as Final Mark Down may not be returned or exchanged.
Thanks for signing up!
Now: Click “Create Account” below, and you’ll be a member before you know it.
Create an account and enjoy the opportunity to customize your Cole Haan shopping experience.