Talk To Us
• Call us at +63 (947) 891 7230, Mondays to Fridays, 9:00am - 4:00pm if you wish to arrange your order via Lalamove or Grab (exclusively for Metro Manila only). Our Customer Service Representative will be happy to assist you.
• Payment of the order should be verified first prior to booking of pick-up.
• Customer will be the one to arrange pick-up and shoulder the shipping fee via Lalamove or Grab only.
• Processing of orders will still depend on payment confirmations/verifications.

Additional Information

• Orders cannot be delivered to addresses outside of the Philippines.
• Please coordinate with the designated courier regarding the status of delivery.
• Please kindly contact us for further assistance.
• Web Chat, Mondays to Fridays, 8am - 5:30pm.
• Call us at +63 (947) 891 7230, Mondays to Fridays, 8am - 5:30pm. Our Customer Service Representative will be happy to assist you.

In-Store Pickup    

The In-Store Pickup option offers the convenience of placing online orders via COD only and picking it up at a selected Cole Haan store convenient for you.

Available at the following branches:

• Cole Haan Ayala Malls Manila Bay - Ground Floor
• Cole Haan Ayala Malls Vertis North - First Level
• Cole Haan Festival Mall - Upper Ground Floor (New Wing)
• Cole Haan Glorietta 4 - Ground Level
• Cole Haan Greenhills Mall - Second Floor
• Cole Haan One Bonifacio High Street - Upper Ground Floor
• Cole Haan Power Plant Mall - Ground Level
• Cole Haan S' Maison Conrad - First Level
• Cole Haan Shangri-La Plaza - Third Level
• Cole Haan SM Aura Premier - Upper Ground Floor
• Cole Haan SM City Clark - Ground Floor
• Cole Haan SM City North Edsa - Upper Ground Floor
• Cole Haan SM MegaMall - Second Level
  

In-Store Pickup Schedule

After order placement, pickup day/time can be chosen. Your order will be available for pickup 3 business days for Metro Manila and 7 business days  outside Metro Manila after the order is placed. Please bring your pick-up email and a government photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you when picking up your order.

Day of order	Start of pick up day option
Monday	Thursday
Tuesday	Friday
Wednesday	Monday
Thursday	Tuesday
Friday	Wednesday
Saturday - Sunday	Thursday