Shipping Charges

Your total shipping charges will automatically compute during checkout prior to the completion of the order.

Next Business-Day Delivery
• Order your next business-day delivery from Sunday-Thursday only.
• Next Business-Day Delivery service will not be available during weekends and holidays.
• Orders received beyond 11:59pm, items will be delivered the following next business day.
• Coverage for this service is for Metro Manila only.
• Processing of orders will still depend on payment confirmations/verifications.
• Only one (1) attempt delivery
• For faiIed delivery attempts due to unforeseen incidents such as floods/road closures, orders will be converted to standard delivery with or without prior notice.

Talk To Us
• Call us at +63 (947) 891 7230, Mondays to Fridays, 8:00am - 3:00pm if you wish to arrange your order via Lalamove or Grab (exclusively for Metro Manila only). Our Customer Service Representative will be happy to assist you.
• Payment of the order should be verified first prior to booking of pick-up.
• Customer will be the one to arrange pick-up and shoulder the shipping fee via Lalamove or Grab only.
• Processing of orders will still depend on payment confirmations/verifications.

Standard Shipping Delivery

Delivery estimates exclude weekends and holidays. Unless we foresee potential delays, orders will be processed within 2-3 days to be ready for delivery. Cole Haan reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Cole Haan Customer Service.

Once your order is shipped out, please expect item/s within 7-14 business days, depending on your delivery address, after the order leaves the warehouse.

NCR: 7 business days
Luzon: 7 - 10 business days
Visayas and Mindanao: 11 - 14 business days

Orders are shipped from Monday to Saturday, 9am - 5pm, excluding national holidays. All deliveries must be signed upon receipt.

Additional Information

• Orders cannot be delivered to addresses outside of the Philippines.
• Please coordinate with the designated courier regarding the status of delivery.
• Please kindly contact us for further assistance.
• Web Chat, Mondays to Fridays, 9am - 5pm.
• Call us at +63 (947) 891 7230, Mondays to Fridays, 8am - 5:30pm. Our Customer Service Representative will be happy to assist you.

Delivery Coverage

We offer standard nationwide shipping for selected areas. However, please note that there are instances when our delivery partner may indicate that an area is non-serviceable, which may result in the delivery of the parcel not being fulfilled. The list of serviceable areas may change over time. For accuracy, our team will manually verify the serviceability of an area and promptly inform customers if their order cannot be delivered due to location restrictions. Please ensure that you check the serviceability of your area before placing an order.

Below are the serviceable areas as of January 2025:

In-Store Pickup    

The In-Store Pickup option offers the convenience of placing online orders via COD only and picking it up at a selected Cole Haan store convenient for you.

Available at the following branches:

• Cole Haan Ayala Malls Manila Bay - Ground Floor
• Cole Haan Ayala Malls Vertis North - First Level
• Cole Haan Festival Mall - Upper Ground Floor (New Wing)
• Cole Haan Glorietta 4 - Ground Level
• Cole Haan Greenhills Mall - Second Floor
• Cole Haan One Bonifacio High Street - Upper Ground Floor
• Cole Haan Power Plant Mall - Ground Level
• Cole Haan S' Maison Conrad - First Level
• Cole Haan Shangri-La Plaza - Third Level
• Cole Haan SM Aura Premier - Upper Ground Floor
• Cole Haan SM City Clark - Ground Floor
• Cole Haan SM City North Edsa - Upper Ground Floor
• Cole Haan SM MegaMall - Second Level
  

In-Store Pickup Schedule

After order placement, pickup day/time can be chosen. Your order will be available for pickup 3 business days for Metro Manila and 7 business days  outside Metro Manila after the order is placed. Please bring your pick-up email and a government photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you when picking up your order.

Day of order	Start of pick up day option
Monday	Thursday
Tuesday	Friday
Wednesday	Monday
Thursday	Tuesday
Friday	Wednesday
Saturday - Sunday	Thursday