Fulfillment Policy

Shipping Charges

Your total shipping charges will automatically compute during checkout prior to the completion of the order.

Delivery Time

Delivery estimates exclude weekends and holidays. Unless we foresee potential delays, orders will be processed within 2-3 days to be ready for delivery. Cole Haan reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Cole Haan Customer Service.

Once your order is shipped out, please expect item/s within 7-14 business days, depending on your delivery address, after the order leaves the warehouse.

NCR: 7 business days

Luzon: 7 - 10 business days

Visayas and Mindanao: 11 - 14 business days

Orders are shipped from Monday to Saturday, 9am - 5pm, excluding national holidays. All deliveries must be signed upon receipt.

Additional Information

• Orders cannot be delivered to addresses outside of the Philippines.
• Please coordinate with the designated courier regarding the status of delivery.
• Please kindly contact us for further assistance.
• Web Chat, Mondays to Fridays, 9am - 5pm.
• Call us at +63 (947) 891 7230, Mondays to Fridays, 8am - 5:30pm. Our Customer Service Representative will be happy to assist you.

In-Store Pickup    

The In-Store Pickup option offers the convenience of placing online orders and picking it up at a selected Cole Haan store convenient for you.

Available at the following branches:

Cole Haan Ayala Malls Manila Bay - Ground Floor
Cole Haan Ayala Malls Vertis North - First Level
Cole Haan Festival Mall - Upper Ground Floor (New Wing)
Cole Haan Glorietta 4 - Ground Level
Cole Haan One Bonifacio High Street - Upper Ground Floor
Cole Haan Power Plant Mall - Ground Level
Cole Haan S' Maison Conrad - First Level
Cole Haan Shangri-La Plaza - Third Level
Cole Haan SM Aura Premier - Upper Ground Floor
Cole Haan SM City Clark - Ground Floor
Cole Haan SM City North Edsa - Upper Ground Floor
Cole Haan SM MegaMall - Second Level

In-Store Pickup Schedule

After order placement, pickup day/time can be chosen. Your order will be available for pickup 3 business days for Metro Manila and 7 business days  outside Metro Manila after the order is placed. Please bring your pick-up email and a government photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you when picking up your order.