Fulfillment Policy

Shipping Charges

Your total shipping charges will automatically compute during checkout prior to the completion of the order.

Next Business-Day Delivery

• Order your next business-day delivery from Sunday-Thursday only.
• Next Business-Day Delivery service will not be available during weekends and holidays.
• Orders received beyond 11:59pm, items will be delivered the following next business day.
• Coverage for this service is for Metro Manila only.
• Processing of orders will still depend on payment confirmations/verifications.
• Only one (1) attempt delivery
• For faiIed delivery attempts due to unforeseen incidents such as floods/road closures, orders will be converted to standard delivery with or without prior notice.

Talk To Us

• Call us at +63 (947) 891 7230, Mondays to Fridays, 8:00am - 3:00pm if you wish to arrange your order via Lalamove or Grab (exclusively for Metro Manila only). Our Customer Service Representative will be happy to assist you.
• Payment of the order should be verified first prior to booking of pick-up.
• Customer will be the one to arrange pick-up and shoulder the shipping fee via Lalamove or Grab only.
• Processing of orders will still depend on payment confirmations/verifications.

Standard Shipping Delivery

Delivery estimates exclude weekends and holidays. Unless we foresee potential delays, orders will be processed within 2-3 days to be ready for delivery. Cole Haan reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Cole Haan Customer Service.

Once your order is shipped out, please expect item/s within 7-14 business days, depending on your delivery address, after the order leaves the warehouse.

NCR: 7 business days

Luzon: 7 - 10 business days

Visayas and Mindanao: 11 - 14 business days

Orders are shipped from Monday to Saturday, 9am - 5pm, excluding national holidays. All deliveries must be signed upon receipt.

Additional Information

• Orders cannot be delivered to addresses outside of the Philippines.
• Please coordinate with the designated courier regarding the status of delivery.
• Please kindly contact us for further assistance.
• Web Chat, Mondays to Fridays, 9am - 5pm.
• Call us at +63 (947) 891 7230, Mondays to Fridays, 8am - 5:30pm. Our Customer Service Representative will be happy to assist you.

In-Store Pickup    

The In-Store Pickup option offers the convenience of placing online orders via COD only and picking it up at a selected Cole Haan store convenient for you.

Available at the following branches:

Cole Haan Ayala Malls Manila Bay - Ground Floor
Cole Haan Ayala Malls Vertis North - First Level
Cole Haan Festival Mall - Upper Ground Floor (New Wing)
Cole Haan Glorietta 4 - Ground Level
Cole Haan One Bonifacio High Street - Upper Ground Floor
Cole Haan Power Plant Mall - Ground Level
Cole Haan S' Maison Conrad - First Level
Cole Haan Shangri-La Plaza - Third Level
Cole Haan SM Aura Premier - Upper Ground Floor
Cole Haan SM City Clark - Ground Floor
Cole Haan SM City North Edsa - Upper Ground Floor
Cole Haan SM MegaMall - Second Level

In-Store Pickup Schedule

After order placement, pickup day/time can be chosen. Your order will be available for pickup 3 business days for Metro Manila and 7 business days  outside Metro Manila after the order is placed. Please bring your pick-up email and a government photo I.D. to pick-up your order. When you arrive at the store, please speak to a store associate to assist you when picking up your order.