Online Shipping

Shipping Charges
Your total shipping charges will automatically compute during checkout prior to the completion of the order.

Delivery Time
Delivery estimates exclude weekends and holidays, pending credit card approval. Unless we foresee potential delays, orders will be processed within 2-3 days to be ready for delivery. Cole Haan Philippines reserves the right to hold any order for suspected fraud and/or billing and shipping validation. Affected customers will be notified by Cole Haan Philippines Customer Service.

Once your order is shipped out, please expect item/s within 7-14 business days, depending on your delivery address, after the order leaves the warehouse.
  • NCR: 7 business days
  • Luzon: 7 - 10 business days
  • Visayas and Mindanao: 11 - 14 business days
Orders are shipped on business days only. Business days are Monday to Friday, 9am - 5pm, excluding national holidays. All deliveries must be signed upon receipt.

To track your order, please click here.

Additional Information
  • Orders cannot be delivered to Cole Haan stores, re-shippers or package-forwarding services.
  • Orders cannot be delivered to addresses outside of the Philippines.
  • Please coordinate with the designated courier regarding the status of delivery.
  • Please kindly contact us for further assistance.
    • Web Chat, Mondays to Fridays, 10am - 4pm.
    • Call us at +63 (906) 270 0462, Mondays to Fridays, 10am - 4pm. Our Customer Service Representative will be happy to assist you.
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